The COVID-19 pandemic has forever changed the way hospitality brands view cleanliness and hygiene. Following the initial outbreak of the pandemic, hotel brands across the world took measures to overcome challenges and define a new standard of cleanliness.
In the second half of 2020, brands are still in the process of developing new guidelines to keep guests safe. Keep reading to take a deeper look at the progress made so far:
Marriott International's commitment to cleanliness extends along three key pillars:
Hilton has partnered with the Mayo Clinic, a worldwide leader in healthcare, to develop a new cleaning program that covers the entire guest experience, from check-in to check-out.
Some highlights of the program include:
Hyatt's updated cleaning program was developed with the Global Biorisk Advisory Council (GBAC) as well as experts from the Cleveland Clinic. Housekeeping staff receive detailed training that is at the same level of hospitals. Upon arriving at work each day, all employees are tested for fevers and screened for COVID-19 symptoms.
Every Hyatt hotel has been equipped with hygiene stations for guests to sanitise their hands and obtain wipes for touching surfaces in public areas. In addition, signage throughout shared spaces helps to indicate where guests should stand to maintain social distancing. Like other hotel brands, Hyatt has also invested in digital key technology for contactless service.
In June 2020, Four Seasons partnered with Johns Hopkins Medicine International to establish a COVID-19 Advisory Board. This board is responsible for bringing together Four Seasons leaders with medical experts from around the globe. The board monitors the latest guidance on COVID-19 policies and designs in-person and virtual training for Four Seasons staff members.
Technology plays an important role in this program. By using chatbots and other mobile technology, guests can limit face-to-face interactions with hotel staff and other guests.
In addition, Four Seasons has adopted a new role, called the Hygiene Officer. This leader will be responsible for implementing and monitoring enhancements to the brand's cleaning procedures, including the adoption of new technologies such as electrostatic sprayers.
Radisson hotels have adopted a 20-step protocol to keep hotel guests protected from infectious diseases. The protocol is independently verified by SGS, a worldwide leader recognised for quality and integrity. The new program includes:
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